The QC100 Model for Total Quality Management was developed in 1986 by a group of engineers, mathematicians, architects, economists and physicists led by Jose E. Prieto and is udpated every year by the Committee for the Development of Total Quality Management, presided by Craig Miller. The model has been implemented in businesses from over 100 countries through the Quality Mix Program.

QC100 TQM is defined as a process of quality-centred, customer-focused, fact-based, and team and senior management-driven in order to achieve an organization’s strategy through a continuous course of improvement.

The QC100 TQM model allows company managers to consolidate and strengthen their position on the market aiming for long-term success by focusing on customer satisfaction. The model is based on the participation of all members of an organization in improving processes, products, services, and the culture in which they work.